Inlet Blog

Inlet Brings Enhanced eBill Functionality to Jack Henry & Associates’ 4,000 Financial Institutions

Preston Thornton

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June 1, 2016

Jack Henry & Associates just announced a major enhancement to its iPay Consumer Bill Pay product. I am very proud to be a part of the team that brought these new capabilities to market through the tremendous partnership that Inlet has with Jack Henry. This collaboration is delivering many exciting benefits to thousands of financial institutions around the country. Now, community banks and credit unions are better equipped to attract and retain their most valuable customers by providing a richer digital banking experience for customers and members. This enhancement also transforms how billers communicate with their customers and simplifies their lives.

Jack Henry’s Consumer Bill Pay product is leveraging the Inlet platform to securely deliver digital documents to consumers. That means users can receive their full detailed bills and statements from hundreds of billers such as their local utility, major credit card or cell phone provider. They also have access to years of historical bill data along with personalized bill alerts and notifications. This enables consumers to stay on top of their finances and easily manage all of their bills and payments in one secure location.

The most exciting part of this announcement is that billers now have access to an ever-expanding digital network of financial institutions that had previously been unobtainable. They can reach their customers at their preferred bill delivery channel while increasing their paperless bill adoption and digital marketing reach.


Many companies want to reduce the cost of distributing critical communications and increase digital engagement with customers. Unfortunately, there’s a prevailing opinion that paperless adoption has plateaued at 20-30%. Some bold leaders have persisted despite obstacles and now enjoy paperless adoption rates of 50-80%. Let’s take a look at five reasons senior leaders, and their teams, need to challenge the status quo to transforming critical customer communications to digital media. 

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